Refund policy
We have a 48 hours return policy, which means you have 48 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@aurabeaded.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@aurabeaded.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@aurabeaded.com.
We have a 48 hours return policy, which means you have 48 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@aurabeaded.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@aurabeaded.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@aurabeaded.com.
All Sales Are Final
At aurabeaded, we are dedicated to offering the finest quality in aurabeaded.com. We maintain that each of our pieces is crafted with meticulous attention to detail. As a result, all sales made through aurabeaded.com are final. We do not provide options for returns or exchanges.
48-Hour Grace Period for Reporting Damages or Issues
While we enforce a strict no return/no exchange policy, we recognize the importance of customer satisfaction, particularly in cases of damaged or flawed products upon delivery. To address these rare circumstances, Aurabeaded a 48-hour grace period following the delivery date. Within this period, customers are encouraged to report any damages or issues with their purchase for our team to resolve.
Process for Reporting Damages or Issues
If you encounter a problem with your purchase within this 48-hour window, please adhere to the following procedure:
- Immediate Contact Required: Inform our customer service team within 48 hours of receiving your item. You can reach us at admin@aurabeaded.com. Please include your order number, contact details, and a comprehensive description of the issue. We highly recommend attaching photographs that clearly show the problem.
- Evaluation and Solution: Upon receiving your report, our team will swiftly assess the situation. If we determine that the issue stems from a fault on our part, we are committed to offering an appropriate resolution. This may encompass repair, replacement, or, in exceptional instances, a refund.
- Limitation of the Grace Period: After the expiration of the 48-hour grace period, aurabeaded will no longer be able to address any claims related to damages or issues with the product. We urge our customers to examine their purchases immediately upon receipt.
Exclusions
This policy does not apply to damage or issues resulting from misuse, accidental damage, or normal wear and tear. Additionally, we do not offer returns, refunds, or exchanges for personal preference or change of mind reasons.
Customer Service Contact
Should you have any inquiries or need to report an issue, please do not hesitate to contact us at admin@aurabeaded.com